You’ve heard the phrase ‘the future is now’ – its a human future – employee experience = customer experience. Research has shown that when senior leaders focus on a human future ie/ people first the inevitable results include greater profitability, greater productivity and greater employee AND customer engagement. Companies with highly engaged employees report 20% […]
As a future of work consultant it is my job to always seek ‘patterns’ and there is a pattern I am seeing as to why some leaders are struggling with the workers market reality. In a recent Zoom call with a group of leaders – we were meeting to prepare for an upcoming event where […]
I had a recent lesson and reminder of how an attitude of gratitude builds resilience. The other day I was traveling back from the US into Canada. To get into the US I had a Covid test, to come back to Canada I had a Covid test and when I arrived at the airport I […]